Terms of Service

These Terms of Service ("Terms") govern your access to and use of the 1000ants service (the "Service"). By creating an account, connecting a third-party account, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Provider

The Service is operated by TwentyOne Monkeys OÜ, a private limited company registered in Estonia under registry code 17570457, trading as 1000ants, Tartu mnt 67/1-13b, 10115 Tallinn, Estonia ("1000ants", "we", "us"). Contact: contact@1000ants.ai. Full provider information is set out in our Imprint.

2. The Service

1000ants is a marketing operating system. The Service allows you to:

• Connect third-party marketing accounts (Google Ads, Google Search Console, Meta Ads, Instagram, Facebook Pages, LinkedIn, TikTok Ads, Zoho CRM, WordPress, and other providers we add over time) via OAuth or the provider's own credentials.
• Retrieve data from those accounts into your 1000ants workspace for analysis, and keep its history within the limits each platform sets, as described in our Privacy Policy.
• See what changed in each connected account.
• Read and answer the comments on your Instagram and Facebook posts in one place.
• Use AI agents that analyse performance and prepare content and changes (e.g. ad campaigns, Meta campaigns, social posts, comment replies, edits to existing campaigns or content). A change is made on a connected account only after a member of your team has approved it (see §6).
• Research publicly available information about third parties (e.g. competitors, publications) and draft outreach messages you send from your own connected mailbox.
• Review the changes made through 1000ants and who approved them.

A full description of currently available agents and capabilities is presented in-product on the "Agents" and "Capabilities" surfaces. We may add, change, or retire individual agents and capabilities at any time as the product evolves.

3. Availability & Changes

The Service is offered as a subscription product and continues to evolve. This means:

• Features may change, be added, or be removed as the product develops; we will not materially reduce the core functionality of a paid plan during a billing period without notice.
• Unless separately agreed in writing, there is no formal service-level agreement (SLA) or guaranteed uptime; we operate the Service with commercially reasonable care.
• The Service is provided "as is" and "as available" without warranties of any kind, to the maximum extent permitted by applicable law (see §11).
• Making changes on Google Ads, Meta, Instagram, Facebook Pages, LinkedIn Ads and TikTok requires approval by the respective platform. Until a platform has approved 1000ants, agents deliver plans you apply yourself.

4. Your Account

To use the Service you must register an account. By registering, you represent and warrant that:

• You are at least 18 years old.
• You are registering on behalf of a business or in your professional capacity (you are an entrepreneur, not a consumer).
• The information you provide is accurate and complete, and you will keep it accurate and complete.
• You are authorised to bind the business on whose behalf you act.
• You will keep your credentials confidential and notify us immediately of any suspected unauthorised access.

You are responsible for all activity that occurs under your account.

5. Your Responsibilities

You agree that you will:

• Only connect accounts you control. You must have the right and authority to connect each third-party account to 1000ants and to authorise 1000ants to read or modify data on those accounts.
• Comply with platform policies. When 1000ants acts on Google Ads, Meta, LinkedIn, Zoho, or any other connected platform, you remain responsible for compliance with that platform's terms of service and advertising policies. Content you approve for publishing or actions you authorise must not violate those policies.
• Inform the people in your data. Your connected accounts can contain personal data of other people — for example contacts in your CRM or people who comment on your Instagram and Facebook posts. You are the controller of that data. You are responsible for having a lawful basis to process it through 1000ants and for informing those people as the GDPR requires (in particular Art. 13 and 14 GDPR), for example in your own privacy policy. Our Privacy Policy describes what the Service does with comments.
• Use the Service lawfully. You will not use 1000ants to run, draft, or publish content that is illegal, fraudulent, deceptive, defamatory, infringing, harassing, or otherwise in violation of applicable law.
• Not abuse the AI. You will not attempt to circumvent guardrails, extract system prompts, generate prohibited content (e.g. hate speech, illegal targeting, deceptive medical claims), or use the agents to mass-produce spam.
• Not interfere with the Service. No scraping outside the documented API; no probing for vulnerabilities without our written permission; no overwhelming our quotas to deny service to others.
• Take responsibility for what you approve. Every change 1000ants makes on a connected platform requires the prior approval of that specific change by a member of your team. The outcome of approved changes is your responsibility.
• Outreach. Where you use agents to draft or send messages to third parties, you are responsible for having a lawful basis to contact them and for complying with applicable anti-spam and marketing law (e.g. GDPR, ePrivacy rules, UWG, CAN-SPAM). No bulk or unsolicited messaging.
• Creator directory. Where the Service gives you access to our directory of public creator profiles, you may use it solely to initiate business collaborations. You may not export, resell, pass on to third parties or automatically extract the directory. If you use contact details from the directory to contact a person, you are the controller for that contact and solely responsible for its lawfulness (in Germany, for example, commercial e-mails without consent are prohibited under § 7 UWG). If a person objects to being contacted by you, you must not contact them again and you must inform us at contact@1000ants.ai so that we can remove the profile from the directory.

6. Agent Actions & Approval

1000ants's agents analyse your data and prepare work: reports, recommendations, drafts and concrete changes such as ad campaigns, Meta campaigns, social posts, comment replies or edits to existing campaigns and content. Prepared work stays in your workspace.

• Nothing is written to a connected account until a member of your team has approved that specific change. The approval is the last step; 1000ants then carries out exactly the approved change.
• There is no automatic execution and no standing authorisation: each change needs its own approval.
• You can set each ad and social account to read-only; then nothing is changed on it. Search Console and Zoho CRM are read-only; a WordPress connection only saves or publishes what you approve, and disconnecting it stops all writes.
• In team workspaces an admin may require that each change is approved by someone other than the person who started it (four-eyes); comment replies you write and send yourself are exempt.
• Every change is recorded in your workspace with who approved it and the outcome.

7. Third-Party Platforms

The Service connects to and interoperates with third-party platforms (Google Ads, Meta, LinkedIn, Zoho, and others we add). Those platforms are operated by their respective providers and are governed by their own terms.

• We do not control the availability, accuracy, or behaviour of third-party platforms. Their APIs may change, become unavailable, or rate-limit our access, which may affect 1000ants's functionality.
• You authorise 1000ants to act on your behalf on those platforms within the scope of the OAuth grants you provide.
• Connecting an account is your instruction to us to retrieve, process and store its data to provide and improve the Service, within the terms of that platform.
• You can disconnect any platform at any time in your workspace. We then stop accessing it at once. Where the platform's terms require it, the data from that account is deleted within the periods stated in §7 of our Privacy Policy unless you reconnect before then; data from other platforms stays with your workspace until you delete the workspace or your account.
• Each platform's terms limit how long we may keep its data, so older data from some platforms (for example LinkedIn) is deleted after the period the platform allows.
• Some research features use YouTube API Services. By using them you agree to be bound by the YouTube Terms of Service.

8. Intellectual Property

8.1 Your data

You retain all rights, title and interest in and to your data — the data you upload, the data we sync on your behalf, and the content you and our agents produce within your workspace. You grant 1000ants a limited, worldwide, royalty-free licence to process that data to provide, maintain and improve the Service, including transmitting it to the sub-processors listed in our Privacy Policy, within the limits of applicable law and the terms of the platforms the data comes from. We may also create and use anonymised and aggregated data, as described in §13 of our Data Processing Agreement; such data does not identify you or any person.

8.2 Our platform

The Service, including the software, agents, prompts, designs, and underlying intellectual property, is and remains the property of 1000ants. These Terms do not grant you any right in the Service beyond the right to use it as described.

8.3 AI-generated content

Content generated by 1000ants's agents (e.g. LinkedIn post variants, Meta ad copy, email sequences) is yours to use within your workspace. You are responsible for reviewing it for accuracy, legal compliance, and brand fit before publishing it. AI output may contain errors, omissions, or fabricated facts; 1000ants makes no warranty as to its correctness.

9. Fees & Payment

The Service is offered on a free plan with a free usage limit and on paid subscription plans. Paid plans include a number of seats; additional seats are billed per seat per month. Current plans and prices are set out on our Pricing page. Unless stated otherwise, subscriptions are billed monthly in advance, payment is processed by Stripe, and prices are in USD and exclusive of any applicable taxes. Where a separate pilot or agency agreement exists, its terms prevail. TwentyOne Monkeys OÜ is not currently registered for VAT in Estonia and therefore does not charge VAT; where you are liable to account for tax in your own jurisdiction, you remain responsible for doing so. You can upgrade, downgrade, or cancel at any time from your workspace settings. Cancellation takes effect at the end of the current billing period, and no pro-rata refund is given for partial periods unless required by law.

Your subscription covers access to the 1000ants software only. Media spend and any fees charged by connected platforms (e.g. Google Ads, Meta, LinkedIn, TikTok) are billed to you directly by those platforms and are not part of your 1000ants fees. We may change our plans and prices from time to time; we will give you at least 30 days' notice of a price change affecting your plan before it takes effect, and continued use after that date constitutes acceptance of the revised fees.

10. Data Processing

When you connect third-party accounts to 1000ants, personal data of your customers, leads, prospects, employees or other natural persons (for example people who comment on your posts) may be transmitted to and processed by 1000ants. In respect of that data, you are the controller and 1000ants is the processor within the meaning of the GDPR, and we process it as described in our Privacy Policy. Our Data Processing Agreement (DPA) under Art. 28 GDPR is an integral part of these Terms: by accepting these Terms you accept the DPA, and no separate signature is needed. In matters of data protection the DPA prevails over these Terms. The DPA names our sub-processors and the safeguards for international transfers, including the European Commission's Standard Contractual Clauses where applicable.

11. Warranties & Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by applicable law, 1000ants disclaims all warranties and conditions, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or trade usage.

Information in the creator directory (including follower counts and contact details) reflects a snapshot at the time of measurement. 1000ants does not warrant its accuracy, currency or the reachability of any person listed.

Without limiting the foregoing, 1000ants does not warrant that: (a) the Service will meet your specific requirements; (b) the Service will be uninterrupted, timely, secure or error-free; (c) the results obtained from the Service will be accurate or reliable; (d) the output of any AI-driven agent will be free of errors or suitable for publication without review; or (e) any third-party platform will remain available, unchanged, or compatible with the Service.

12. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall 1000ants be liable for any:

• Indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of goodwill, loss of business opportunity, or loss of data, in each case whether or not 1000ants has been advised of the possibility of such damages.
• Damages arising from changes you or your team approved on a connected platform (including ad spend, paused ads, published posts and comment replies). You decide every approval and remain responsible for the outcome of approved changes.
• Damages arising from the unavailability, behaviour, error or policy change of any third-party platform integrated with the Service.

1000ants's aggregate liability arising out of or in connection with these Terms or your use of the Service, regardless of the form of action, shall not exceed the greater of (a) the amount you have paid 1000ants in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred euros (EUR 100).

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for damages caused by intentional or grossly negligent breach of duty, for injury to life, body or health, or under mandatory provisions of statutory product liability law.

13. Termination

You may terminate your account at any time by deleting it in Settings or by emailing contact@1000ants.ai. All platform connections are then disconnected at once; the rest of your account can be restored for 30 days by signing in again or on request, after which it is deleted as described on our Data Deletion page.

We may suspend or terminate your access to the Service immediately, with or without notice, if: (a) you breach these Terms; (b) you use the Service in a way that creates legal, regulatory or platform risk for 1000ants or for other users; (c) we are required to do so by law; or (d) we discontinue the Service in whole or in part. Where reasonable, we will give you advance notice and the opportunity to export your data.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of Estonia, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Harju County Court (Harju Maakohus), Tallinn, Estonia, subject to mandatory provisions of your local jurisdiction where they apply notwithstanding this clause.

For data subjects in the EU/EEA, the mandatory provisions of the GDPR and the right to lodge a complaint with the supervisory authority of your habitual residence remain unaffected.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email to the address on file for your workspace at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance. If you do not agree to the changes, you may terminate your account before they take effect under §13.

Contact

Questions about these Terms: contact@1000ants.ai.